Highfield Level 2 Award in Customer Service (RQF)

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Overview

This course equips learners with the essential principles and skills needed to perform effectively in customer-service roles across a wide range of industries.

It covers customer expectations, appropriate behaviour, communication techniques, telephone-based service, personal performance, and ways to deal effectively with challenging customers.

Target Audience

Individuals currently working in, or preparing for, customer-service or telephone-based roles across industries where good customer service is required.

Entry Requirements

No prerequisites are stated in the source brochure.

Assessment

Written multiple-choice question (MCQ) assessment.

Course Details

Total Qualification Time
7 Hours
Guided Learning Hours
6 Hours Recommended
Delivery
Online or Face-to-Face at DISS / Client Premises
Maximum Batch Size
20 Delegates

Certification

Certification: Highfield. Certificate validity: no expiry.

To complete this qualification, learners must complete one mandatory unit covering:

Course Contents

Working in a customer-service environment
Communication in customer service
Principles of personal performance and development
Principles of working in a business environment
Working with others in a business environment
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