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Managing Outsourcing Contracts

overview
  • The two-day workshop on Managing outsourcing contracts will provide participant an insight in to the process to manage outsourcing contract seamlessly

  • The workshop will allow participants to understand the complexity in managing performance, relationship management and legal terms in outsourcing contracts.

target audience

Procurement, Supply Chain, Sourcing, Purchasing and Contract Heads, Directors, Vice Presidents, Managers, Engineers, Executives, Finance Managers, Bidding Managers, Tendering Managers, Supply Chain Managers, Claims Managers, Purchase Engineers, Bid Managers, Technical Managers, Planning Managers, Buyers, Sourcing Managers and anyone interested in the topic

course details
COURSE DURATIONLANGUAGECERTIFICATE
2 DaysEnglishDISS Certificate
 *Please notify us if an interpretation is required 
course benefits/progression opportunities
Course objectives

By end of this course, delegates will be able to –

  • understand the common terms and types of sourcing commonly in use in business environment
  • understand the stages involved in Sourcing including the importance of relationship management
  • Learn the role of steering committee in Managing outsourcing contracts
  • Explore the elements of Performance Management in outsourcing environment
  • Understand the metrics involved in measuring performance
  • Learn the process involved in managing New Services
  • Understand Legal terms in outsourcing contracts
  • Understand Dispute Management process in outsourcing Contracts
course outline
DAY 1Day 2

Session -1

  • Outsourcing Terms And Concepts
  • Key Outsourcing Relationship
  • Outsourcing Continuum
  • Why Do Organizations Outsource?
  • Outsourcing Challenges
  • What Do Organization Outsource?
  • Outsourcing Process
  • Outsourcing Strategy

Session -2

Relationship Management and Communication

  • Introduction to Relationship Management
  • What Is Governance?
  • Common Issues With Relationship And Governance
  • Steering Committee
  • Managing Relationships With Outsources:
  • What Is Collaboration?
  • Establishing a Service Level Agreement (SLA)
  • Strategic Communication Mechanisms
  • Post-Award Orientation Conference
  • Post-Award Conference Topics
  • Monitoring Performance

Session -3

Performance Management-

  • Performance Management & the outsourcing environment
  •   Base line
  •       Definitions Of Performance-Based Service Acquisition
  • How PBSA Works And Its Benefits
  • Effective Contract Performance Tools

Session -4

New Services Management

  • New Service Management
  • Managing New Service Requests
  • Approaches To Add Flexibility To Existing Contracts
  • Considerations When Negotiating A Contract Change

Session -5

Financial Management

  • Fixed cost
  • Usage based Cost
  • Mixed allocation
  • Bench marking
  • Audits

Session -6

Understanding Legal Terms in Outsourcing

  • Breach/ Material Breach of Contract
  • Liquidated damages / penalty / consequential damages
  • Force majeure
  • Limitation of liability clause
  • IPR: Ownership rights in contract
  • Subrogation / waiver of subrogation
  • Indemnity
  • Assignment / delegation clause
  • Cumulative remedies
  • Transaction cost
  • Third party liability
  • Negligence / gross negligence
  • Termination
  • Survival clause
  • Performance Guarantee
  • Retention Clause

Session -7

Dispute Resolution

•           Dispute Resolution Process

Course methodology

The trainer will deploy a full range of lively and interactive training methods, including exercises, case studies, practice sessions and group discussions.

COURSE TYPE: WEBINAR

DATEDAYQATAR TIME
2-3 Aug 21Mon-Tue09:00-15:00
1-2 Sep 21Mon-Tue09:00-15:00
4-5 Oct 21Mon-Tue09:00-15:00
1-2 Nov 21Mon-Tue09:00-15:00
1-2 Dec 21Mon-Tue09:00-15:00
QUICK REGISTER
TESTIMONIAL

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