Managing Outsourcing Contracts

Session -1

• Outsourcing Terms And Concepts
• Key Outsourcing Relationship
• Outsourcing Continuum
• Why Do Organizations Outsource?
• Outsourcing Challenges
• What Do Organization Outsource?
• Outsourcing Process
• Outsourcing Strategy

Session -2

Relationship Management and Communication

• Introduction to Relationship Management
• What Is Governance?
• Common Issues With Relationship And Governance
• Steering Committee
• Managing Relationships With Outsources:
• What Is Collaboration?
• Establishing a Service Level Agreement (SLA)
• Strategic Communication Mechanisms
• Post-Award Orientation Conference
• Post-Award Conference Topics
• Monitoring Performance

Session -3

Performance Management-

• Performance Management & the outsourcing environment
•   Base line
•       Definitions Of Performance-Based Service Acquisition
• How PBSA Works And Its Benefits
• Effective Contract Performance Tools

Session -4

New Services Management

• New Service Management
• Managing New Service Requests
• Approaches To Add Flexibility To Existing Contracts
• Considerations When Negotiating A Contract Change

Session -5

Financial Management

• Fixed cost
• Usage based Cost
• Mixed allocation
• Bench marking
• Audits

Session -6

Understanding Legal Terms in Outsourcing

• Breach/ Material Breach of Contract
• Liquidated damages / penalty / consequential damages
• Force majeure
• Limitation of liability clause
• IPR: Ownership rights in contract
• Subrogation / waiver of subrogation
• Indemnity
• Assignment / delegation clause
• Cumulative remedies
• Transaction cost
• Third party liability
• Negligence / gross negligence
• Termination
• Survival clause
• Performance Guarantee
• Retention Clause

Session -7

Dispute Resolution

•           Dispute Resolution Process