Managing Conflict Resolution
overview
If not managed properly, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.
course details
| COURSE DURATION | LANGUAGE | CERTIFICATE |
| 2 Days | English | DISS Certificate |
| *Please notify us if an interpretation is required |
course benefits/progression opportunities
Course objectives
By the end of the course, participants will be able to:
- Define and understand the different sources of conflict
- Identify personal conflict resolution styles
- Apply influencing skills and explore relationships with others
- Manage conflict in teams and engage in effective team problem solving
- Use the different bases of power and change them according to the situation
- Practice different strategies of winning the hearts and minds of people
course outline
Module 1: Definitions of conflict Module 2: Thomas Kilmann conflict resolution mode instrument Module 3: Influencing others in a problem solving context | Module 4: Importance of teamwork Module 5: Influence inventory (power bases) Module 6: The art of changing hearts, minds and actions |
COURSE TYPE: WEBINAR
| DATE | DAY | QATAR TIME |
| 9-10 Aug 21 | Sun-Mon | 09:00-15:00 |
| 8-9 Sep 21 | Sun-Mon | 09:00-15:00 |
| 11-12 Oct 21 | Sun-Mon | 09:00-15:00 |
| 8-9 Nov 21 | Sun-Mon | 09:00-15:00 |
| 8-9 Dec 21 | Sun-Mon | 09:00-15:00 |
TESTIMONIAL
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Meet THE INSTRUCTORS
Instructor Name
Profession
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Instructor Name
Profession
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