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Managing Conflict Resolution
overview

If not managed properly, interpersonal issues and conflicts within a team can derail the best laid plans. In this training course you will learn how to resolve the most problematic situations using a variety of approaches and proven techniques. You will identify your preferred conflict resolution style and learn how to adapt it to tackle the situation you face. You will also learn about influencing skills and the bases of power, how to apply them and when. In this training course you will be equipped with the ability to diffuse conflicts and use them as a platform for positive change.

course details
COURSE DURATIONLANGUAGECERTIFICATE
2 DaysEnglishDISS Certificate
 *Please notify us if an interpretation is required 
course benefits/progression opportunities
Course objectives

By the end of the course, participants will be able to: 

  • Define and understand the different sources of conflict
  • Identify personal conflict resolution styles
  • Apply influencing skills and explore relationships with others
  • Manage conflict in teams and engage in effective team problem solving
  • Use the different bases of power and change them according to the situation
  • Practice different strategies of winning the hearts and minds of people
course outline

Module 1: Definitions of conflict

Module 2: Thomas Kilmann conflict resolution mode instrument

Module 3: Influencing others in a problem solving context

Module 4: Importance of teamwork

Module 5: Influence inventory (power bases)

Module 6: The art of changing hearts, minds and actions

 

COURSE TYPE: CLASSROOM
DATETIME
7 Oct 20208:00 – 14:00 (QATAR)
 9:00 – 15:00 (OMAN)

 

TESTIMONIAL

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Meet THE INSTRUCTORS
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