KPI - Key Performance Indicator
overview
More than ever, professionals in all types of businesses, public or private, are realizing that what gets measured gets done and what gets done well gets rewarded. This course aims at providing participants with the science of translating input and output to outcome. Through a series of case studies and workshops, the course helps participants learn and apply the fundamentals behind developing robust key performance indicators (KPIs) in all functions across all levels.
Numerous case studies and statistics have shown that achievement of strategic and operational goals have a much greater level of success when these goals are measured with the right KPIs. These KPIs will ensure that progress is measured towards the goal and will check to see if the goal is effectively achieved.
In this course participants will discover the world of KPIs, their types, uses and how they relate to each aspect of the business. They will master the step-by-step approach to developing the right KPIs and the proper dashboards or scorecards needed for monitoring and reporting these KPIs to their line managers.
course details
COURSE DURATION | LANGUAGE | CERTIFICATE |
3 Days | English | DISS Certificate |
*Please notify us if an interpretation is required |
course benefits/progression opportunities
Course objectives
By the end of the course, participants will be able to:
- Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
- Analyse and develop the most important KPIs relevant to stakeholders and customers
- Analyse and develop the most important KPIs to drive internal quality and productivity
- Effectively manage the KPI measurement process in all phases
- Employ tools to ensure the success of the KPI implementation project
course outline
Module 1: The Diverse World of KPIs | Module 2: Selecting “Mission Critical” Outcome KPIs | Module 3: Selecting “Mission Critical” Enabler KPIs |
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Module 4: Succeeding in the KPI Implementation Project | Module 5: Managing the KPI Measurement Process |
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COURSE TYPE: WEBINAR
DATE | DAY | QATAR TIME |
12-14 Apr 21 | Sun-Tue | 09:00-15:00 |
10-12 May 21 | Sun-Tue | 09:00-15:00 |
14-16 Jun 21 | Sun-Tue | 09:00-15:00 |
12-14 Jul 21 | Sun-Tue | 09:00-15:00 |
9-11 Aug 21 | Sun-Tue | 09:00-15:00 |
13-15 Sep 21 | Sun-Tue | 09:00-15:00 |
11-13 Oct 21 | Sun-Tue | 09:00-15:00 |
8-10 Nov 21 | Sun-Tue | 09:00-15:00 |
13-15 Dec 21 | Sun-Tue | 09:00-15:00 |
TESTIMONIAL
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Meet THE INSTRUCTORS
Instructor Name
Profession
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Instructor Name
Profession
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