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KPI - Key Performance Indicator
overview

More than ever, professionals in all types of businesses, public or private, are realizing that what gets measured gets done and what gets done well gets rewarded. This course aims at providing participants with the science of translating input and output to outcome. Through a series of case studies and workshops, the course helps participants learn and apply the fundamentals behind developing robust key performance indicators (KPIs) in all functions across all levels.

Numerous case studies and statistics have shown that achievement of strategic and operational goals have a much greater level of success when these goals are measured with the right KPIs. These KPIs will ensure that progress is measured towards the goal and will check to see if the goal is effectively achieved.

In this course participants will discover the world of KPIs, their types, uses and how they relate to each aspect of the business. They will master the step-by-step approach to developing the right KPIs and the proper dashboards or scorecards needed for monitoring and reporting these KPIs to their line managers.

course details
COURSE DURATIONLANGUAGECERTIFICATE
3 DaysEnglishDISS Certificate
 *Please notify us if an interpretation is required 
course benefits/progression opportunities
Course objectives

By the end of the course, participants will be able to:

  • Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
  • Analyse and develop the most important KPIs relevant to stakeholders and customers
  • Analyse and develop the most important KPIs to drive internal quality and productivity
  • Effectively manage the KPI measurement process in all phases
  • Employ tools to ensure the success of the KPI implementation project
course outline
Module 1: The Diverse World of KPIsModule 2: Selecting “Mission Critical” Outcome KPIsModule 3: Selecting “Mission Critical” Enabler KPIs
  • Explaining KPIs and Their Crucial Role in Managing Performance
  • Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
  • Defining Effective KPIs to Address the Needs of All Key Stakeholders
  • Differentiating Between Types of KPIs and Their Cause-Effect Relationships
  • Spotting Problems with KPI Measurement Systems and Identifying Solutions
  • Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
  • Using KPIs in Different Management Areas to Target Performance Plans
  • Defining Financial KPIs to Measure Outcome-Based Goals
  • Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence
  • Defining Product and Service Quality KPIs that Target Optimal Industry Standards
  • The Eight Dimensions of Quality
  • Defining Process and Operational Efficiency KPIs that Drive Internal Activities
  • Measuring Society Results that Ensure Sustainability
  • Defining Human Capital Performance and Satisfaction KPIs that Support a High Performance Culture
  • Components of Employee Satisfaction Surveys
  • The Employee Satisfaction Index
  • The Learning and Growth Measurement Framework
  • Learning, Innovation and Growth KPIs
Module 4: Succeeding in the KPI Implementation ProjectModule 5: Managing the KPI Measurement Process
  • Gaining Senior Team Commitment to Drive Execution and Show Commitment
  • Establishing a Winning KPI Team That is Diverse and Complementary in Skills
  • Embedding a Results-Oriented Culture for the KPI Project
  • Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
  • Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
  • Facilitating the Use of KPIs by Teams in their Working Environments
  • Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures
  • KPI Data Sheets as an Essential Tool for Managing KPIs
  • Types of Performance Dashboards
  • Types of KPI Cascading
  • Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
  • Designing the Interlinked KPI Measurement System
  • Benchmarking and Developing Inspiring Targets
  • Collecting and Analysing KPI Measurement Data
  • Evidence Collection and Criteria
  • Reporting KPI Results Using Dashboards that Fit Management’s Expectations
  • Boosting Performance-Based on Achieved Results
COURSE TYPE: CLASSROOM
DATETIME
8 Nov 20208:00 – 14:00 (QATAR)
 9:00 – 15:00 (OMAN)

 

TESTIMONIAL

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Meet THE INSTRUCTORS
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