ITIL Intermediate CSI

overview

The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities. This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.

course details

COURSE DURATION	LANGUAGE	CERTIFICATE
180 Days	English	DISS Certificate AXELOS Certificate
	*Please notify us if an interpretation is required

course benefits/progression opportunities

Course objectives

Introduction to CSI
CSI principles
CSI process
CSI methods and techniques

Organizing for CSI
Technology considerations
Implementing CSI
Challenges, critical success factors and risks

course outline

Module 1: Introduction	Module 2: Service Management as a practice	Module 3: Continual service improvement principles
Overview Context ITIL in relation to other publications in the Best Management Practice portfolio Why is ITIL so successful? Chapter Summary	Services and service management Basic concepts Governance and management systems The service lifecycle	Continual service improvement approach CSI and organizational change Ownership CSI register External and internal drivers Service level management Knowledge management The Deming cycle Service measurement IT governance Frameworks, models, standards and quality systems CSI inputs and outputs

Module 4: Continual service improvement processes	Module 5: Continual service improvement methods and techniques	Module 6: Organizing for continual service improvement
The seven-step improvement process	Methods and techniques Assessments Benchmarking Service measurement Metrics	Organizational development Functions Roles Customer engagement Responsibility model – RACI Competence and training

Module 7: Technology considerations	Module 8: Implementing continual service improvement	Module 9: Challenges, risks and critical success factors
Tools to support CSI activities Summary	Critical considerations for implementing CSI Where do I start? Governance CSI and organizational change Communication strategy and plan Summary	Challenges Critical success factors Risks Summary

COURSE TYPE: SELF-BASED LEARNING
DURATION	PRICE
180 Days	USD 970.00

TESTIMONIAL

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Related Courses

Online Self-study Certifications

ITIL Intermediate CSI

overview

course details

course benefits/progression opportunities

Course objectives

course outline

TESTIMONIAL

Meet THE INSTRUCTORS

Instructor Name
Profession

Instructor Name
Profession

Related Courses

COBIT Foundation v5

ITIL Intermediate SO

PRINCE2 Foundation + Practitioner

PRINCE2 Foundation

PRINCE2 Practitioner

HSE COURSES

BUSINESS COURSES

QUICK LINKS

CONTACT INFORMATION

ITIL Intermediate CSI

overview

course details

course benefits/progression opportunities

Course objectives

course outline

TESTIMONIAL

Meet THE INSTRUCTORS

Instructor NameProfession

Instructor NameProfession

Related Courses

COBIT Foundation v5

ITIL Intermediate SO

PRINCE2 Foundation + Practitioner

PRINCE2 Foundation

PRINCE2 Practitioner

HSE COURSES

BUSINESS COURSES

QUICK LINKS

CONTACT INFORMATION

Instructor Name
Profession

Instructor Name
Profession