ITIL Intermediate CSI
overview
The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities. This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.
course details
| COURSE DURATION | LANGUAGE | CERTIFICATE |
| 180 Days | English |
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| *Please notify us if an interpretation is required |
course benefits/progression opportunities
Course objectives
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course outline
| Module 1: Introduction | Module 2: Service Management as a practice | Module 3: Continual service improvement principles |
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| Module 4: Continual service improvement processes | Module 5: Continual service improvement methods and techniques | Module 6: Organizing for continual service improvement |
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| Module 7: Technology considerations | Module 8: Implementing continual service improvement | Module 9: Challenges, risks and critical success factors |
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| COURSE TYPE: SELF-BASED LEARNING | |
| DURATION | PRICE |
| 180 Days | USD 970.00 |
TESTIMONIAL
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Meet THE INSTRUCTORS
Instructor Name
Profession
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Instructor Name
Profession
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