DISS - ITIL Foundation V4

ITIL Foundation V4

overview

This course covers the ITIL 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.

course details

COURSE DURATION	LANGUAGE	CERTIFICATE
2 Days	English	DISS Certificate
	*Please notify us if an interpretation is required

course benefits/progression opportunities

Course objectives

By the end of the program, participants will be able to:

Familiarize themselves on how to pass the ITIL® 4 Foundation exam
Describe the ITIL framework
Understand real-world examples
Apply ITIL 4 to your organization
Discuss ITIL 4 concepts with confidence

course outline

Module 1: Introduction	Module 2: Service Management	Module 3: Four Dimensions of Service Management	Module 4: Service Value Systems
Exam Fundamentals 4th Industrial Revolution Service Organizations	Service Management Value Organizations and People Services and Products Service Offerings Service Relationships Outcomes Costs Risks Utility and Warranty	Four Dimensions of Service Management Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes PESTLE Applying the Four Dimensions	Service Value System Opportunity, Demand, and Value Governance

Module 5: Guiding Principles	Module 6: Service Value Chain	Module 7: Continual Improvement	Module 8: Practices
Guiding Principles Focus on Value Start Where You Are Progress Iteratively with Feedback Collaborate and Promote Visibility Think and Work Holistically Keep It Simple and Practical Optimize and Automate	Service Value Chain Plan Improve Engage Design and Transition Obtain/Build Deliver and Support Value Streams	Continual Improvement Continual Improvement Model Continual Improvement and the Guiding Principles	General Management, Service Management and Technical Management Processes.