ITIL Foundation V4
overview
This course covers the ITIL 4 Foundation exam (brand new in February 2019) which is the entry-level certification in the ITIL framework and offers an exceptional overview of ITIL. By obtaining your ITIL 4 Foundation certification, you are showing employers that you understand the key elements, concepts, and terminology used in ITIL, including how operations move between each activity and process to create value in the service value system, and their overall contribution to the service management best practices.
course details
| COURSE DURATION | LANGUAGE | CERTIFICATE |
| 2 Days | English | DISS Certificate |
| *Please notify us if an interpretation is required |
course benefits/progression opportunities
Course objectives
By the end of the program, participants will be able to:
- Familiarize themselves on how to pass the ITIL® 4 Foundation exam
- Describe the ITIL framework
- Understand real-world examples
- Apply ITIL 4 to your organization
- Discuss ITIL 4 concepts with confidence
course outline
| Module 1: Introduction | Module 2: Service Management | Module 3: Four Dimensions of Service Management | Module 4: Service Value Systems |
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| Module 5: Guiding Principles | Module 6: Service Value Chain | Module 7: Continual Improvement | Module 8: Practices |
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COURSE TYPE: WEBINAR
| DATE | DAY | QATAR TIME |
| 21-22 Apr 21 | Wed-Thu | 09:00-15:00 |
| 19-20 May 21 | Wed-Thu | 09:00-15:00 |
| 23-24 Jun 21 | Wed-Thu | 09:00-15:00 |
| 21-22 Jul 21 | Wed-Thu | 09:00-15:00 |
| 18-19 Aug 21 | Wed-Thu | 09:00-15:00 |
| 20-21 Sep 21 | Wed-Thu | 09:00-15:00 |
| 20-21 Oct 21 | Wed-Thu | 09:00-15:00 |
| 17-18 Nov 21 | Wed-Thu | 09:00-15:00 |
| 20-21 Dec 21 | Wed-Thu | 09:00-15:00 |
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