Module 1: on Day 1, Effectively Managing Change at workplace

• The impact of crisis on workplace.
  • Transition vs. transformation management change
• Drivers of Organizational Change
• The Micro environment and the business Macro environment
  • Individual workshop (PESTEL)
• Business and personal value of change management
• How to embrace the Change Cycle.
  • Change management roles.
  • Self-evaluation test
• Philosophy of Change vs. Hope.
  • Spencer Johnson: Who Moved My Cheese?
  • Samuel Beckett: waiting for godot
• Goals, objectives and success criteria
  • Video case study Group presentation
  • Individual workshop activity
• Packaging Positive change Vs. Negative Change
• The Change Management Process.
  • The concept of comfort zone
• Managing Change and conflicts at workplace
  • Thomas-Kilmann’s Conflict Resolution Methods
  • Self-assessment
• Proactively Managing Change. Face reality, Take action
  • Proactivity Vs. Reactivity in managing change.
• Overcoming resistance to change
• Create an active listening environment
• Using the CRIS model of communication

Module 2: on Day 2, Leading Through Crisis

• Time Mastery Profile
• Importance & how to improve Attitudes at the workplace.
  • Setting personal Goals / SMART Goals (Individual activity)
• Prioritizing time according to the Pareto principle/the 80/20 Rule.
• Covey’s Urgent important matrix (Video & discussion)
  • Analyzing (Individual short Presentation)
• Analysis of risk management
  • Contingency plan
  • Individual activity
• Monitoring and adjusting change
• Business functions and processes and change management
  • Change and the PDCA cycle
• Delegation (Why & When)
• Assess the employee on each task (D1…D4)
  • Case study & matching game
• Decide on the leadership style per task (S1…S4)
  • Case study & matching game
• Discuss the situation with the employee
  • Motivation, Delegation & feedback
• Different types of Influencing subordinates
  • Intrinsic rewards vs. Extrinsic rewards
• Direct benefits and indirect benefits