Module 1: Why Sales Career is Great, Sales Formula 

• Why Sales career can boost your life success​
• Characteristic of a Super Sales Person​
• Sales Formula​
• Reasons of why Sales people suffer​
• How customers buy from you

Module 2: What type of customers to target, effective segmentation

• Who to target from your accounts list ​
• Avoid the trap of “Established demand”​
• Customer segmentation​
• Value Account Plan creation

Module 3: Creative Openings  

• A Basic Opening for Warm Calls​
• Warming up Cold Calls​
• Using the Referral Opening

Module 4: Making Your Pitch ​

• Sell yourself and the hotel- Become likable​
• Uncover customer needs​
• Create value​
• 5 Sales stages ​
• Sales Weapons​

Module 5: Handling Objections and different types of customers​

• Common Types of Objections​
• Personality types and dealing with different types of customers​

Module 6: Sealing the Deal ​

• Understanding When It’s Time to Close​
• Powerful Closing Techniques​
• Follow up techniques​
• Resolving Customer Service Issues​
• Staying in Touch​

Module 7: New Customer acquisition through effective prospecting​

• Acquire new customers through
• Outdoor canvasing ​
• relationship building​
• capitalizing on marketing campaigns ​
• Referrals & Leads generations​

Module 8: Cross selling ​

• Sell multiple products to the same customer ​
• Deepen the customer relationship​
• THE CROSS AND UPSELL PROCESS: ​
• Customer education ​
• Product bundling​
• Product portfolio management​
• Cross-unit sales and referrals​
• Event-driven marketing​
• Loyalty management​

Module 9: Customers Retention ​

• Activation strategies: ensuring clients are utilizing products​
• Retention strategies: ensuring clients are not leaving your hotel
• Reactive strategies​
• Proactive strategies​

Module 10: individual Sales KPIs (input & output) ​

• Converting your performance into activities based​
• Effective Sales funnel measure of one self​
• Segregating the Sales KPIs into weekly input & output KPIS​
• Setting Targets for Input Vs. Output ​