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CCTV Operator Awareness
overview
Course aims

To enable the security operators who are working as CCTV operator to work efficiently by giving the concepts and practices and skills looked from them.

course benefits/ progression opportunities
Course objectives

On completion, the delegates, be able to have knowledge and understanding of the following areas:

  • Roles and responsibilities within the CCTV Control Room Environment
  • Customer care good practices
  • Various legal requirements in the Security Industry
  • CCTV equipment and its operation
  • CCTV equipment operations within the Control Room environment
  • Various surveillance techniques in CCTV operation
course details
COURSE DURATIONLANGUAGECERTIFICATE
4 HoursEnglishDISS
 *Please notify us if an interpretation is required*Validity: 2 years
course outline

Session 1: Introduction to Private Security Industry

Session 2: Communication Skills and Customer Care

Session 3: Awareness of the Law in the Private Security Industry

Objectives:

  • Identify different security sectors
  • Qualities of a security Operative
  • Career opportunities within the private security sector

Objectives:

  • The basic elements of effective communication, different types and importance of effective communication
  • Different types of customers and their needs

Objectives:

  • Explain Human Rights and the private security Industry
  • Discrimination
   

Session 4: CCTV Equipment and Operation

Session 5: Control Room Communications and Access Control

Session 6: Surveillance Techniques

Objectives:

  • How CCTV systems work
  • Functional checks and fault reporting
  • Keypads, joysticks and associated equipment
  • Weather, lighting and poor positioning
  • Lux (lighting) and measurements
  • Producing and recording images and storage

Objectives:

  • Explain the importance of accurate oral and written communication
  • Customer care, complaints and telephones
  • Operating the radio, radio procedures
  • The phonetic alphabet

Objectives:

  • Surveillance planning
  • Targeting
  • Tracking and following of evidence
  • Lost contact details

 

COURSE TYPE: CLASSROOM
DATETIME
16-Oct-2015:00-19:00 (QATAR)
30-Oct-2015:00-19:00 (QATAR)
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