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CCTV Operator Awareness

overview
Course aims

To enable the security operators who are working as CCTV operator to work efficiently by giving the concepts and practices and skills looked from them.

course benefits/ progression opportunities
Course objectives

On completion, the delegates, be able to have knowledge and understanding of the following areas:

  • Roles and responsibilities within the CCTV Control Room Environment
  • Customer care good practices
  • Various legal requirements in the Security Industry
  • CCTV equipment and its operation
  • CCTV equipment operations within the Control Room environment
  • Various surveillance techniques in CCTV operation
course details
COURSE DURATIONLANGUAGECERTIFICATE
4 HoursEnglishDISS
 *Please notify us if an interpretation is required*Validity: 2 years
course outline
Session 1: Introduction to Private Security IndustrySession 2: Communication Skills and Customer CareSession 3: Awareness of the Law in the Private Security Industry
Objectives:
  • Identify different security sectors
  • Qualities of a security Operative
  • Career opportunities within the private security sector
Objectives:
  • The basic elements of effective communication, different types, and the importance of effective communication
  • Different types of customers and their needs
Objectives:
  • Explain Human Rights and the private security Industry
  • Discrimination
   
Session 4: CCTV Equipment and OperationSession 5: Control Room Communications and Access ControlSession 6: Surveillance Techniques
Objectives:
  • How CCTV systems work
  • Functional checks and fault reporting
  • Keypads, joysticks and associated equipment
  • Weather, lighting and poor positioning
  • Lux (lighting) and measurements
  • Producing and recording images and storage
Objectives:
  • Explain the importance of accurate oral and written communication
  • Customer care, complaints, and telephones
  • Operating the radio, radio procedures
  • The phonetic alphabet
Objectives:
  • Surveillance planning
  • Targeting
  • Tracking and following of evidence
  • Lost contact details
COURSE TYPE: WEBINAR
DATETIME
06 Nov 2020

08:00-12:00 (Qatar)

09:00-13:00 (Oman)

  
  
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