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CCTV Operator Awareness

overview

Course aims

To enable the security operators who are working as CCTV operator to work efficiently by giving the concepts and practices and skills looked from them.

course benefits/ progression opportunities

Course objectives

On completion, the delegates, be able to have knowledge and understanding of the following areas:

Roles and responsibilities within the CCTV Control Room Environment
Customer care good practices
Various legal requirements in the Security Industry
CCTV equipment and its operation
CCTV equipment operations within the Control Room environment
Various surveillance techniques in CCTV operation

course details

COURSE DURATION	LANGUAGE	CERTIFICATE
4 Hours	English	DISS
	*Please notify us if an interpretation is required	*Validity: 2 years

course outline

Session 1: Introduction to Private Security Industry	Session 2: Communication Skills and Customer Care	Session 3: Awareness of the Law in the Private Security Industry
Objectives: Identify different security sectors Qualities of a security Operative Career opportunities within the private security sector	Objectives: The basic elements of effective communication, different types, and the importance of effective communication Different types of customers and their needs	Objectives: Explain Human Rights and the private security Industry Discrimination

Session 4: CCTV Equipment and Operation	Session 5: Control Room Communications and Access Control	Session 6: Surveillance Techniques
Objectives: How CCTV systems work Functional checks and fault reporting Keypads, joysticks and associated equipment Weather, lighting and poor positioning Lux (lighting) and measurements Producing and recording images and storage	Objectives: Explain the importance of accurate oral and written communication Customer care, complaints, and telephones Operating the radio, radio procedures The phonetic alphabet	Objectives: Surveillance planning Targeting Tracking and following of evidence Lost contact details

COURSE TYPE: WEBINAR
DATE	DAY	QATAR TIME
14-May-21	Fri	15:00-17:00
28-May-21	Thu	15:00-17:00

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