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C-PM (Certified Performance Management Professional)
Course information

The course provides a strong foundation towards managing performance in different scenarios, by presenting relevant tools, processes and techniques meant at closing the performance gap. This training course presents 6 pillars that need to be applied to ensure performance improvement, starting from data analysis and reporting, continuing with decision making and initiative management and ending with learning and building a performance culture. These six pillars are then applied in 12 scenarios, starting from different levels across the company, to diverse capabilities and different stakeholders.

Course Objectives

At the end of this course, the candidates will be able to:

  • Understand the Performance Management System architecture;
  • Rigorously conduct the data analysis process;
  • Get insights on best practices in reporting KPIs;
  • Practice performance review meetings;
  • Gain practical experience in recalibrating the
  • Performance Management System;
  • Discover how to build a performance culture;
  • Practice performance improvement in 12 different scenarios.
Course Outline

Module 1: Performance Management Framework

  • System Architecture;
  • The importance of a implementing a
  • Performance Management System;
  • The Performance Management
  • System Governance;
  • The Performance Managementlevels;
  • The Performance Management System tools.

Module 2: Performance Management Scenarios

  • Levels: organizational, divisional, departmental, employee;
  • Capabilities: project management, process management, quality management, customer service management;
  • Stakeholders: supplier performance, Joint Ventures performance, Board performance, personal performance.

Module 3: Data analysis

  • Data quality dimensions;
  • Levels of data analysis;
  • Business analysis techniques.

Module 4: Data reporting

  • Report compilation;
  • Data visualization rules for well structured reports;
  • Performance report communication channels

Module 5: Decision making

  • Performance review meetings;
  • Decision making process;
  • Effective follow up of performance review meetings.

Module 6: Initiative management

  • Portfolio of Initiatives development;
  • Initiatives documentation form functions;
  • Initiatives documentation process;
  • Monitoring the initiatives implemented.

Module 7: Learning and improvement Levels

  • Performance Management Lifecycle – Evolution; Strategy review;
  • Performance Management System recalibration;
  • Organizational Capability Maturity Models;
  • Performance Improvement Maturity Model.

Module 8: Building a performance culture Capabilities

  • Change management;
  • Employee performance management;
  • Employee engagement;
  • Bonus systems examples;

Module 9: Levels

  • Organizational performance management;
  • Divisional performance management;
  • Departmental performance management;
  • Employee performance management;

Module 10: Capabilities

  • Project management; Process management;
  • Quality management; Customer service management;
  • Stakeholders; Supplier performance;
  • Joint Ventures performance; Board performance; Personal performance.
course certification
  • DISS Certificate of Attendance
  • The KPI Institute Certification
  • CPD Certificate

The certification process is finalized only when you complete all of the 3 stages of the learning

experience. You will receive:

  • Certificate of Completion (soft copy): after completing pre-course activities and passing the Certification Exam;
  • Certificate of Attendance (soft copy): after participating at the 5 days of live session course;
  • Certified Professional diploma (soft copy): after you have successfully completed all of the 3 stages of the learning experience
target audience

Individuals interested in performance management

Entrepreneurs, analysts and professionals from different fields, interested in performance management, will acquire the knowledge needed to better understand performance management. The networking opportunity and the possibility of sharing knowledge and personal experiences constitute a unique learning experience that facilitates the acquisition and

Top/middle/lower management people

Individuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the “Certified Performance Management Professional” course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations.

Performance management experts

Professionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether the business activity lives up to the standards, and thus, to identify improvement opportunities.

Date: 5 – 9 October

Date: 26 – 30 October

Date: 14 – 18 December

Duration: 5 Days

Course Timing:

Morning Session

Qatar Time – 08:00 am – 12:00 pm

Oman Time – 09:00 am – 01:00 pm

Afternoon Session

Qatar Time – 05:00 pm – 09:00 pm

Oman Time – 06:00 pm – 10:00 pm

TESTIMONIAL

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Meet THE INSTRUCTORS
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