Problem Solving & Decision Making

Course information:  

In this ​course we will cover all these important thinking approaches. After understanding the thinking mechanisms, we will provide you with methods and tools that you will practice during the sessions and that can help you at work or in life, and from the most mundane situations to the most difficult or unusual ones.​

Course objectives:  

  • By the end of the course, participants will be able to: Build and expand decision making, critical thinking and creative problem solving skills​
  • Apply logical and creative approaches to solving problems and making decisions​
  • Use traditional and creative tools for identifying causes and generating solutions​
  • Employ creativity and lateral thinking as business tools​
  • Analyze and solve actual problems facing them at work​
  • Demonstrate and build credibility with upper management​
  • Develop strategic approaches to problem solving and decision making

Course contents: 

Module 1: Problem solving and decision making

  • Definition of ‘problem’​
  • Definition of ‘problem solving’​
  • Definition of ‘decision making’​
  • Creative problem solving and decision making​
  • The helicopter view​
  • Problem diagnosis​
  • Defining the opportunity or problem​
  • The link between causes and symptoms​
  • Problem deviation​
  • The right decisions at the right time

Module 2: The rational approach to problem solving (Kepner & Tregoe)

  • Defining the problem​
  • Writing a problem statement​
  • Techniques for recognizing problems​
  • Six important questions to clear out​
  • The rational approach​
  • Kepner & Tregoe​

Module 3: Problem analysis supplementary tools

  • Root cause analysis​
  • Creative problem solving and decision making​
  • The five-why process​
  • The cause and effect diagram​
  • The fishbone diagram​
  • Pareto analysis​

Module 4: Decision making supplementary tools

  • Effective decision making​
  • Why-Why and how-how analysis​
  • The how-how method​
  • Choice making​
  • The decision analysis worksheet​
  • The Kepner & Tregoe method for analyzing alternatives​
  • Use of the matrix​
  • Effective decision making​
  • The decision making matrix​
  • Definition of ‘consensus’​

Module 5: Creativity and problem solving

  • The need for thinking skills​
  • Mental structures of college students​
  • Stages in problem solving and decision making​
  • The human brain​
  • Understanding the two hemispheres of the brain​
  • Critical thinking​
  • Lateral thinking​
  • Mental blocks to creative thinking​
  • Brainstorming​
  • The six thinking hats​


September, November

2 Days course – 8 hours

October, December

2 Days course – 8 hours

Other Qualification
Business Courses, Soft Skills
With Certification

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