Highfield Level 2 Award in Customer Service

Qualification overview and objective

The objective of this qualification is to support learners working or preparing to work in a customer service role or where using a telephone is a part of their role. It is suitable for all industries where customer service is a requirement. The qualification covers the principles of customer service including how to meet customers’ expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers

Learning Outcome:

  • Understand the principles of customer service
  • Understand how customer needs and expectations are formed
  • Know the interpersonal skills and appropriate behaviour required in the customer service environment
  • Understand the principles of responding to customers’ problems or complaints

 Course Duration: One (1) day

Delivery Language(s): English

Who should attend?

All industries where customer service is a requirement.

Assessment:

Through a 1-hour, 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 to pass.

 

Schedule

November

 

Schedule Upon Request

December

 

Schedule Upon Request

Level
2 Award
Group
Business Courses, Soft Skills
Duration
6
With Certification
Array
Accredited
Yes
Track
No

Pease fill in the following form:

2018-07-14T13:06:05+00:00