Advanced Communication Skills

Course information:  

This Advanced Communications Course helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone, the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs, this will help them receive your message more clearly and improve relationships in general. If you have never completed a Communications Course of this type you are missing out on awareness and understanding of fundamental concepts that can have a profound effect on your life and success in the workplace.

Course objectives:  

  • Identify their Personality Type and Communication Preferences using our proprietary Profiling tool Choice ​
  • Recognize other people’s Personality Type and Communication preferences, tendencies and needs ​
  • Adjust their own communication approach with their increased awareness of their own styles and other people’s needs ​
  • Identify barriers to communication and how to overcome them ​
  • Use tone to their advantage ​
  • Develop their non-verbal and preverbal communication skills ​
  • Use the S.T.A.R. method to speak on the spot ​
  • Use body language appropriately ​
  • Listen actively and effectively ​
  • Ask effective open questions ​
  • Use appreciative inquiry as a communication tool ​
  • Establish common ground with others ​
  • Adeptly converse and network with others ​
  • Identify and mitigate precipitating factors ​
  • Use “I” messages

Course contents:  

Module 1: Getting to know yourself – Choice 

  • What is your personality type? ​
  • What are your communication preferences? ​
  • What are your communication tendencies? ​
  • Understanding others – CHOice ​
  • What other personality types are out there? ​
  • What are their communication preferences? ​
  • What are their communication tendencies ​?

Module 2: Making allowance for others CHOIce and circumstance 

  • Consider your approach: ​
  • What is the receiver’s CHOIce? ​
  • What type of message are you delivering? ​
  • Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important? ​
  • Develop strategies for future application ​
  • Understanding Communication Barriers ​
  • An Overview of Common Barriers ​
  • Language Barriers ​
  • Cultural Barriers ​
  • Differences in Time and Place ​
  • An Overview of Common Barriers ​
  • Language Barriers ​
  • Cultural Barriers ​
  • Differences in Time and Place ​

Module 3: Para verbal Communication Skills 

  • The Power of Pitch ​
  • The Truth about Tone ​
  • The Strength of Speed ​
  • Non-Verbal Communication ​
  • Understanding the Mehrabian Study ​
  • All About Body Language ​
  • Interpreting Gestures ​
  • Speaking Like a S.T.A.R. ​

​S = Situation T = Task A = Action R = Result ​

Module 4: Active Listening Skills 

  • Seven Ways to Listen Better Today ​
  • Understanding Active Listening ​
  • Sending Good Signals to Others ​
  • Asking Good Questions ​
  • Open Questions ​
  • Closed Questions ​
  • Probing Questions ​
  • Appreciative Inquiry ​
  • The Purpose of AI ​
  • The Four Stages ​
  • Examples and Case Studies ​
  • Mastering the Art of Conversation ​
  • Level One: Discussing General Topics ​
  • Level Two: Sharing Ideas and Perspectives ​
  • Level Three: Sharing Personal Experiences ​
  • Our Top Networking Tips ​

Module 5: Mastering the Art of Conversation 

  • Level One: Discussing General Topics ​
  • Level Two: Sharing Ideas and Perspectives ​
  • Level Three: Sharing Personal Experiences ​
  • Our Top Networking Tips ​
  • Conversational Psychology ​
  • Understanding Precipitating Factors ​
  • Establishing Common Ground ​
  • Using “I” Messages ​

Schedule

September, November

1 Day course – 8 hours

October, December

1 Day course – 8 hours

Level
Other Qualification
Group
Business Courses, Soft Skills
Duration
8
With Certification
Array
Accredited
No
Track
No

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2018-08-20T07:16:44+00:00